Well, if you read the other post you know that this whole situation is a cluster*^&%.
Today, I called Tricare and talked to the claim people about the whole situation. Yeah, I know, probably should have done it before this but I was busy and super annoyed. Apparently, they haven’t paid anything out to the doctor’s office at all. Why? Because someone coded the exam too vaguely. They need it to be more specific. So I call the doctor’s office because really, a $252 bill 3 months later is the last thing I need. Doc’s office tells me to call the billing department at another number. I call the billing department, leave a message (because really, no one answers the phone anywhere). Billing calls back. I explain the situation to her, she resubmits the claim to tricare as we’re speaking (look they CAN do something quickly when they want money). I tell her exactly what tricare says to me, the coding is too vague and they need it to be more specific. She can’t even see the lab tests on there. She tells me to call the doc’s office (again?!). I call the doc’s office and explain it to them again, they attempt to tell me to call billing again but I was quicker than they were! I tell them I’ve already called billing, they told me to call them because the chart is coded improperly and my insurance won’t accept the coding. Oh, and by the way, I’m getting collections phone calls. Apparently that changes the tune of the conversation and I get sent to Wendy’s voicemail. Who is Wendy? Whatever. I leave a message for “Wendy” or her nurse or whatever, explain the situation for the, eh, 6th time and ask her to call me back…. looks like this merry-go-round isn’t going to let me off anytime soon.